How to Manage Multiple E-Commerce Accounts? SaleSmartly Makes Global Communication Smarter!

SaleSmartly is an omnichannel communication system designed for global businesses. It consolidates messages from live chat and major social media platforms into a single dashboard, allowing teams to manage multi-account customer inquiries without switching devices or logins. With features like automated responses, team collaboration, CRM, data analytics, and real-time translation, SaleSmartly streamlines customer communication and boosts efficiency.

What Can SaleSmartly Do?

1. Omni-Channel Chat

SaleSmartly integrates LiveChat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, VKontakte, WeChat, and more. Manage all customer interactions across mobile, desktop, or web from one centralized platform, ensuring real-time responses.

2. Automation

Smart Workflows

Managing cross-border customer inquiries often means answering the same questions repeatedly and manually responding to each message. That’s hours of unnecessary work.

With SaleSmartly, streamline everything. Set up custom triggers and actions, like instant replies or smart conversation routing, when specific keywords pop up in customer messages. No more copy-pasting: automate responses, resolve queries faster, and keep your team focused on what matters.

AI Chatbots

Seamlessly integrating AI-powered chatbot efficiency into your operations, SaleSmartly empowers businesses to deploy custom-trained chatbots compatible with leading platforms like ChatGPT, OpenAI Assistants, Coze(Chinese and international version), DeepSeek, and HelpLook to slash costs and elevate productivity. By leveraging AI-powered intent recognition, your tailored virtual agent instantly deciphers customer queries, delivering rapid, accurate responses that align perfectly with your brand and transforming repetitive inquiries into automated, high-impact interactions.

3. Team Collaboration

Dynamic Conversation Routing

Traditional single-agent-per-account models often create lopsided workloads, leaving some teams swamped while others sit idle.

SaleSmartly fixes this with smart multi-agent collaboration. Incoming customer queries from any channel are instantly routed to available staff. This real-time balancing act ensures fair task distribution and seamless teamwork, turning chaotic workflows into a well-oiled customer service machine.

Shift Scheduling

Manual shift rotations often lead to delayed responses when customer chats accidentally land with off-duty agents.

SaleSmartly eliminates this friction with dynamic shift scheduling. The system automatically updates agents’ online/offline status based on pre-set schedules, ensuring inquiries are instantly routed only to available staff.

4. Customer Relationship Management (CRM)

Customer Journey Tracking

Traditional customer management often leaves businesses grappling with scattered interactions. Critical details like past purchases or communication history slip through the cracks, while outdated systems fail to tag or categorize customer behaviors.

SaleSmartly’s CRM cuts through the clutter. It maps every touchpoint from browsing patterns to order histories and auto-tags users based on real-time behavior. These granular insights let businesses segment audiences, predict needs, and craft hyper-personalized campaigns that resonate, turning raw data into revenue-driving strategies.

Bulk Messaging Management

Traditional mass marketing campaigns force businesses into a frustrating choice: Blast impersonal, identical messages to entire lists, risking low engagement or sink hours into manually editing each email or social post for relevance. Both approaches drain time and dilute impact, leaving audiences feeling like numbers, not valued customers.

SaleSmartly rewrites the playbook. Send hyper-targeted campaigns using audience tags and inject dynamic placeholders like {{Name}}, {{Phone}}, or {{Email}} directly into templates. The platform auto-fills these fields with individual customer data, transforming generic blasts into personalized messages that feel handcrafted, all while slashing prep time from hours to clicks.

5. Data Analytics

Channel Performance Insights

To give businesses a crystal-clear view of customer engagement across every channel, SaleSmartly aggregates, analyzes, and summarizes performance metrics from all connected social media accounts, delivering actionable insights into which platforms drive the most interactions, where bottlenecks occur, and how to optimize outreach efforts all in one unified dashboard.

Customer Service Quality Evaluation

Traditional one-agent-multiple-account models leave businesses struggling to measure individual efficiency as quality checks require manually scrolling through endless chat histories on agents’ devices.

SaleSmartly replaces guesswork with precision. The platform tracks real-time data like session volume, response times, and satisfaction scores, all centralized in an intuitive dashboard. Managers gain instant access to agent interactions, enabling them to evaluate reply quality, identify training needs, and implement data-backed strategies to elevate service standards.

6. Real-Time Translation

Break language barriers with 100+ language support. Communicate seamlessly, no matter where your customers are.

SaleSmartly Pricing

SaleSmartly offers flexible pricing plans to suit businesses of all sizes:

Free Plan ($0/month)

• 2 team members, 1 social media account
• 100 manual replies/month
• 500 automated & AI replies/month
• 10,000 free translated characters/month

Pro Plan ($15.9/month)

• 2 team members, 10 social media accounts
• Unlimited conversations, automation, AI bot replies
• Traffic distribution links
• Exclusive chat links

Max Plan ($199/month)

• Includes all Pro features
• 10 team members, 30 social media accounts
• 10 cloud devices
• Webhook notifications
• API integration

Note: Pricing is valid as of April 1, 2025. For up-to-date pricing, visit the official SaleSmartly pricing page.

Why Choose SaleSmartly?

1. Cost Efficiency

Unlike other cross-border online chat support systems, SaleSmartly delivers unmatched value with its comprehensive features and budget-friendly pricing. By unifying all communication channels and automating repetitive tasks, businesses can handle high volumes of inquiries from multiple platforms with minimal staff—slashing labor costs without compromising service quality.

2. Ironclad Data Security

Customer data protection is non-negotiable in global operations. SaleSmartly is ISO 27001 (information security) and ISO/IEC 27701 (privacy protection) certified, alongside China’s CCRC cybersecurity accreditation, guaranteeing end-to-end compliance and peace of mind for your sensitive data.

3. Personalized Onboarding

Every new SaleSmartly plan includes a dedicated 1 v 1 Guidance. Our experts ensure that your team masters the platform swiftly, maximizing every feature to align with your workflow from day one.

4. 7x12 Online Technical Support

Our support team operates daily from 10:00 to 22:00 (UTC+8), providing real-time solutions to keep your operations smooth. No tickets, no delay.

5. Tailored Solutions

We evolve with you. Request custom features to address unique workflow challenges, and the SaleSmartly team will assess, develop, and integrate enhancements tailored to your business needs. Your efficiency drives our innovation.

Get Started in 5 Steps

1. Sign Up for a Free Trial

Click here to register and get a 7-day free trial of the SaleSmartly Pro Plan: SaleSmartly | Sign Up

2. Explore the Platform

Familiarize yourself with SaleSmartly’s dashboard and core features.

3. Integrate Social Media Channels

Use the Pro trial to connect up to 10 social media accounts with the SaleSmartly online chat system and test the platform’s capabilities.

4. Engage with Customers

Once channels are connected, incoming messages will appear in SaleSmartly’s interface. Try responding within the platform to test its real-time messaging sync.

5. Enhance Responses with AI & Automation

Use SaleSmartly automation and AI bots to streamline conversations and improve efficiency.

Conclusion

SaleSmartly combines omnichannel management, AI-driven automation, and robust analytics to cut costs while keeping data secure. Whether you’re an SMB or an enterprise, it’s your shortcut to professional global customer service. Sign up now for a 7-day Pro trial. Start your free trial on SaleSmartly！