How to set up automatic replies in Telegram? Three methods to teach you how to do it!

When marketing on Telegram, quickly responding to user inquiries is one of the key factors to increase the number of orders. However, it is often difficult for manual customer service to reply to user messages online instantly 24 hours a day, so it is particularly important to configure Telegram's automatic replies. In this article, we will introduce three ways to set up Telegram's automatic reply function to help companies achieve more efficient customer service.

Why use Telegram auto-reply

1. Improve customer experience

When customers make inquiries, they usually expect the company to respond quickly. If the company's response speed is too slow, customers may lose patience and lose customers. By setting up Telegram automatic replies, companies can quickly respond to user inquiries within a few seconds, thereby improving user satisfaction and promoting user purchase decisions.

2. Cost savings

When conducting Telegram marketing, companies may receive inquiries from customers in different time zones. Due to time differences, corporate accounts may need to respond to customer inquiries around the clock, but setting up a 7*24-hour customer service team will incur high costs. By setting up automatic replies on Telegram, companies can effectively reduce labor costs. Especially when dealing with common inquiries, robot automatic replies can free up the time and energy of human customer service staff, allowing them to focus on answering customers' more personalized questions.

3. Multi-language support

Also, because the customer base is spread all over the world, it may be difficult for manual customer service to quickly recognize and communicate in the customer's language when responding. Setting up Telegram automatic replies can allow the robot to automatically recognize the language sent by the customer, and better provide more accurate and convenient services to customers in different regions.

Three ways to set up automatic replies

1. Create your own Telegram auto-reply bot

(1) Open Telegram and search for BotFather ( pay attention to the account with a blue check mark ! There are many fake BotFather accounts! Be careful to identify them! )

(2) Click Start

(3) Click /newsbot

(4) Give your bot a name (ending with “bot”)

(5) Get the robot’s API number (API is very important and can be used to control your machine. Please remember it and don’t tell others)

In this way, a BotFather robot is set up, but BotFather itself does not support the direct configuration of the automatic reply function. If an enterprise wants to use BotFather for automatic replies, it needs to have certain programming skills. For specific programming configurations, please refer to this article.

2. Set up automatic replies through Telegram merchant membership

The automatic reply function for Telegram merchant members is only available in the new version of the Telegram application, which costs US$209.99 per year. Simple automatic replies can be set, while complex automatic replies require a third-party chatbot.

(1) Open Telegram and click the three horizontal bars in the upper left corner.

(2) Click [Settings]

(3) After entering the settings page, scroll down and find the small house icon [Telegram Business]

(4) The automatic reply function can only be used after activating the payment (enterprises with this need are advised to try it for one month and then consider whether to renew the subscription later)

(5) After the service is activated, you can set up a simple automatic reply. Enterprises can set up corresponding functions based on their current business needs.

3. Set up automatic replies on Telegram via SaleSmartly

Since Telegram's automatic reply function is relatively simple, it may not be able to meet customers' more complex consulting needs. For those companies that need more flexible and convenient automatic reply functions, SaleSmartly's automatic reply robot is a good choice. SaleSmartly not only provides a simpler automatic reply setting but also incorporates advanced AI technology SaleSmartly robot can intelligently identify similar needs sent by users. Once the user sends relevant content, the robot will automatically trigger and give a corresponding reply.

(1) After integrating the company's Telegram account into the SaleSmartly platform, find [Robot] - [Automated Process] - [New flow] - select [Telegram App] in the pop-up window.

(2) Once created, you can set triggers, conditions, and actions based on the company's response needs, to respond to customer needs more accurately.

For detailed automation configuration, please refer to this tutorial: Automation Process-SaleSmartly-Help Center-SaleSmartly User Guide to view more automation functions.

How to Set Up Telegram Auto-Reply: Three Methods to Help You Master It