As a popular international communication tool, WhatsApp has become an important tool for companies to conduct overseas trade with its huge base of 2 billion users worldwide. However, some companies have encountered some problems when using WhatsApp for sales: for example, user consultation information is scattered across multiple WhatsApp accounts and various social media platforms, making it difficult for team members to respond to user information promptly, affecting customer satisfaction. WhatsApp CRM system can solve this problem well. They can integrate multi-channel information and allow employees to reply to customer information from multiple channels on one platform, which can not only improve employee work efficiency but also improve user satisfaction and loyalty.
This article will introduce ten WhatsApp CRM systems, hoping to help companies select the WhatsApp CRM system that best suits their overseas business development and accelerate the company's internationalization process.
SaleSmartly
SaleSmartly is an omnichannel private domain communication tool that can integrate information from multiple foreign social media platforms, and through automated replies and data analysis tools, it helps companies provide customers with efficient and personalized services, making communication between companies and customers more convenient and intelligent.
Platforms that can be aggregated:
live chat, WhatsApp, WhatsApp Business API, Facebook Messenger, Instagram, Telegram, Line, Email, WeChat
Free trial period:
14-day free trial
Pricing:
Free version: $0/month, 1 member, 1 social media account, 1,000 conversations, 500 automation triggers
VIP version: $9/month, 1 member, 10 social media accounts, unlimited session quota, unlimited automation triggers
Enterprise Edition: $199/month, 11 members, 10 social media accounts, unlimited session quotas, unlimited automation triggers, API interface connection
Customized version: customized quotation, customized service according to enterprise needs, exclusive account manager service
Pre-sales:
Provide professional technicians to conduct 1v1 product demonstrations
After-sales:
SaleSmartly provides 7*14 hours of technical Q&A ( 10 am to 12 pm )
Sleekflow
Sleekflow is an AI-driven multi-channel communication CRM platform that can set up robots to automatically reply to customers' common questions to improve teamwork efficiency. It also provides a one-click group messaging function to effectively improve user stickiness.
Platforms that can be aggregated:
WhatsApp, Salesforce, Shopify, HubSpot (the above four channels are not available in the free version), Facebook Messenger, Instagram, WeChat, LINE, Telegram, Viber, SMS
Free trial period:
7-day free trial
Pricing:
Free version: $0/month, 3 user accounts, 100 contacts
Professional Edition: $149/month, 3 user accounts, 2,000 contacts
Premium: $299/month, 5 user accounts, 10,000 contacts
Customized version: customized quotation, customized number of user accounts, customized number of contacts, business consulting services
Note: WhatsApp API account is charged separately ( $299/account/month ), WhatsApp message broadcasting fee is charged separately (see the official website link for specific charges)
Pre-sales:
Provide annual users with 1 hour of user training service from an expert team.
After-sales:
The AI robot is available all day, and staff will answer questions for annual users during business hours ( Monday to Friday 10 a.m. to 7 p.m. ET/ PT ).
Respond.io
Respond.io is an AI-powered customer conversation management software that provides the capabilities of capturing leads, automating chats, and converting interactions, which not only simplifies the communication process but also increases the speed of responding to customers.
Platforms that can be aggregated:
WhatsApp Business, Facebook Messenger, Instagram, WeChat, LINE, Telegram, Viber, SMS, WordPress, Squarespace, Shopify, Wix Website, Joomla, Twilio-SMS, MessageBird-SMS, Gmail, Outlook
Free trial period:
Seven-day free trial
Pricing:
Starter Edition: $79/month for 5 users (additional users $ 12/month)
Advanced: $159/month. 10 users (additional users $ 20/month ), starting at 1,000 active contacts per month
Premium: $279/month. 10 users ( additional users $ 24/month ), starting at 1,000 active contacts per month
Customized version: customized quotation. Unlimited users, customized monthly active contacts according to enterprise needs
Note: WhatsApp charges are not included in Respond.io subscriptions. WhatsApp conversation charges are calculated separately.
After-sales:
Provide 7*24 hours customer service response
Jivochat
Jivochat is an online website customer service system that provides features such as automatic triggering, callbacks, visitor information, etc., allowing your sales and customer service teams to communicate with users through online chat, phone, email, and social media channels.
Platforms that can be aggregated:
Aggregate Live chat, Facebook, Telegram, Instagram, WhatsApp
Free trial period:
14-day trial
Pricing:
Pay per seat
Professional Edition: $19/seat/month, up to 5 seats
Enterprise Edition: $38/seat/month, can have 10 or more seats
Note: Additional features are charged separately, WhatsApp: $ 25/month; Jivo Marketing: $ 5/month; AI : $ 12/month; Phone: $ 4/month; Video Call: $ 21/month
After-sales:
Provide 7*24 hours customer service response
ChatDaddy
ChatDaddy is a leading WhatsApp automation tool designed to help small, medium, and large businesses optimize customer communication and marketing efforts. The platform offers a range of tools, including team inbox management, chatbot creation, broadcast messaging, and CRM, allowing businesses to easily manage large amounts of customer information on its platform.
Platforms that can be aggregated:
Free trial period:
14-day trial
Pricing:
Pay per seat
Professional Edition: $99/seat/month, 5 user logins, 2 WhatsApp account logins, 4 other integrated channels
Premium: $249/seat/month, 9 user logins, 3 WhatsApp account logins, 6 other integrated channels
Customized version: Customized charges. Customized number of users, customized information, customized integration channels
Note: Additional functions are charged on an annual basis. Additional phone: $ 300/year; Additional user: $ 108/year (can only be booked on an annual basis)
After-sales:
AI robots are available all day. (Separate expert consultation packages are also available, which can provide additional support from the expert team)
WADesk
WADesk is an overseas private domain marketing tool focused on WhatsApp marketing and customer acquisition. The platform provides functions such as automated chat, customer segmentation, and real-time reporting. It also uses AI to empower the entire marketing process and drive the continued growth of corporate customers.
Platforms that can be aggregated:
Free trial period:
3-day trial period
Pricing:
Pay per seat
Professional version: $499/year, 5 WhatsApp accounts to log in
Enterprise: $1499+/year, 5 ports * 5 seats, all features of the Premium plan
Customized version: Customized charges. Customized number of users, customized information, customized channels
Note: Additional functions are charged on an annual basis. Additional phone: $ 300/year; Additional user: $ 108/year
After-sales:
Add the corporate WeChat of manual customer service for consultation.
Wati
Wati is an automated customer communication platform based on the WhatsApp API. It provides automatic replies, group messaging and custom chatbots to help businesses and customers easily manage large amounts of customer information.
Platforms that can be aggregated:
Free trial period:
7-day free trial
Pricing:
Basic: $49/month, 5 users (additional users $12/month/user), 1,000 free bot sessions per month
Pro: $99/month, 5 users (additional users $24/month/user), 2,000 free bot conversations per month, 250 free AI replies per month
Enterprise Edition: $299/month, 5 users (additional users $69/month/user), 5,000 free robot conversations per month, 1,000 free AI responses per month, dedicated account manager 24/7 priority service
Note: WhatsApp charges are based on conversations.
After-sales:
WhatsApp AI robot is available 24/7, or you can send an email to support@wati.io for consultation
Manychat
Manychat is mainly known for its powerful chatbot and automation functions, which help companies communicate with customers on a large scale through WhatsApp and other social platforms, reducing customer service workload and labor costs.
Platforms that can be aggregated:
WhatsApp, Facebook Messenger, Instagram, SMS
Free trial period:
No free trial period
Pricing:
Free version: $0/month, 1 team member, 3 keyword triggers
Professional Edition: $15/month, 3 team members, unlimited keyword triggers
Customized version: Customized fee. All functions of the platform can be customized, and experts are provided to conduct specialized product training.
Billing by number of contacts: 500 people ( ＄15/month ), 2,500 people ( ＄25/month ), 5,000 people ( ＄45/month ), 10,000 people ( ＄65/month )
After-sales:
Live customer service will respond from Monday to Friday, 9:30 am to 5:30 pm (GMT +8)
Zendesk
Zendesk is a world-renowned customer service platform that provides WhatsApp integration. It provides basic online chat features, including automated processes, setting labels for users, etc. With Zendesk, companies can create simple automated workflows to handle customer inquiries.
Platforms that can be aggregated:
WhatsApp, Gmail, Outlook, Yahoo, Apple Mail
Free trial period:
Startups can apply for a six-month free trial.
Pricing:
Basic: $55/month, 5 automated solutions, reports refreshed every 24 hours
Advanced version: $89/month, 10 automated solutions, reports refreshed every 24 hours
Professional Edition: $115/month, 10 automated solutions, report refresh every hour
Customized version: Starting from $19/month, small and medium-sized enterprises can customize their plans according to their needs
Note: The above package fees are calculated based on annual reservations, and there is only one seat. The fees for each additional seat are cumulative.
After-sales:
AI robots are available all day long, or you can leave your email or phone number and wait for a response from a human customer service representative.
WAPlus
WAPlus is a simplified WhatsApp management tool that allows businesses to efficiently handle customer messages without the need for complex systems by providing features such as conversation management, smart replies, and adding chat history.
Platforms that can be aggregated:
Free trial period:
No free trial period
Pricing:
Free version: $0/month, 3,000 characters/month AI translation
Advanced version: $7.99/month, 10,000 characters/month AI translation, automatic reply
Professional version: $14.9/month, 500,000 characters/month AI translation, automatic reply, automatic chat synchronization
Customized version: $19.9/month, 1,000,000 characters/month AI translation, automatic reply, automatic synchronization chat
After-sales:
Customer service can be contacted via the email provided ve ysielle9298@gmail.com
Summarize
The above is the introduction of the basic information of the top ten WhatsApp CRM systems in 2024. Each system has different services and applicable scenarios. When looking for the CRM system that best suits your business, you can first try the free trial functions of different systems to experience which product's functions and operations are most in line with your business needs through practical operation.
Further reading
How to use WhatsApp to operate private domains? (salesmartly.com)
WhatsApp Business API Primer: Features, Pricing, and Application Methods (salesmartly.com)
Flexible use of WhatsApp API number: Optimize customer communication process (salesmartly.com)
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