Three Ways to Easily Set up LINE Automatic Replies

Whether you’re swamped at work or on a well-deserved vacation, LINE’s auto-reply ensures your friends and customers know you’ll get back to them soon.

For businesses, it’s a lifesaver during off-hours, handling FAQs and sharing service hours. Event organizers can also use it to broadcast updates or important announcements.

Think of it as your 24/7 personal assistant, keeping communication smooth and efficient.

How to set up LINE automatic reply

There are currently three ways to set up LINE automatic replies.

• LINE App
• LINE official account management page
• SaleSmartly

The first two methods require a LINE Official Account, while SaleSmartly supports automatic replies for both personal and official LINE accounts.

Set up automatic replies via the LINE App

1. Click "AI automatic reply message"

※ If prompted with the "New Features" page appears, please click "Start Setup"

2. You can choose "FAQ" or "Basic Information" and click on the message content you wish to configure.

3. Select the type of message you want to set. LINE automatic replies offer a variety of message types, including text, stickers, photos, coupons, rich text, rich video messages, videos, voice, questionnaires, and card messages.

4. Enter the LINE automatic reply message content and click "Save".

Set up LINE automatic replies through the LINE official account management page

1. In the automatic reply settings, you can switch between "Chatbot" and "Chat" modes, and turn on or off the "Welcome message for adding friends" and "Automatic reply message" functions.

"Chatbot" mode: 24/7 automatic responses.

"Chat" mode: Manual responses with scheduled chatbot activation.

2. Click on "Settings" in the top-right corner, then select "Reply Settings" from the left-hand menu to access the settings page.

3. Click "Auto Reply Message" on the homepage, and then click "Create" to add a new automatic reply message.

4. Enter the page for creating an automatic reply message and set the message content. Click "Save" after confirmation.

5. Manage your auto-replies from the list as needed.

Set up LINE auto-reply with SaleSmartly

For users without a LINE Official Account, integrating your LINE account with SaleSmartly offers a robust solution. This platform enables both individual and business users to set up automatic replies, addressing common inquiries and scheduling group messages efficiently.

SaleSmartly stands out with its advanced AI intelligent recognition capabilities, allowing for intelligent recognition of user intent. This means that even if a user's question doesn't contain specific keywords, the system can interpret the context and provide an appropriate response.

1. Click "Automated Process", select the LINE channel, choose whether you need a template, and then click "Next Step".

2. Configure "Trigger", "Information", "Condition" and "Action" according to your needs.

Frequently asked questions

How accurate is LINE's automatic reply recognition?

The precision of LINE's auto-reply depends on the complexity of the configured rules and the technology employed. Integrating tools with advanced AI algorithms, like SaleSmartly, enhances the system's ability to accurately interpret user intent, even without specific keywords.

Is manual monitoring necessary after enabling automatic replies?

It's advisable to monitor conversations to address complex inquiries or critical feedback that fall beyond the auto-reply's scope. This practice ensures the maintenance of high-quality customer service standards.