Aecendant Success Story: How to Effectively Utilize Facebook Homepages with Permanently Limited Advertising Functions?

For small and medium-sized cross-border businesses like Aecendant, efficiency in operations is crucial. Faced with repetitive and time-consuming tasks, they prioritize automation to streamline workflows and reduce the burden on human resources. Let's explore how Aecendant leveraged SaleSmartly to handle high-volume chat inquiries effectively.

"Using SaleSmartly has helped our company handle a large amount of business and greatly reduced our response time. It is no exaggeration to say that it has helped us solve 40% of our consulting workload! " said Aiden, the manager of Aecendant's agency operations.

Aecendant has faced significant challenges in the recent past

With Facebook boasting over 2.93 billion monthly active users as of Q2 2022, it remains a critical platform for cross-border e-commerce sellers. However, Facebook's stringent policies aimed at protecting consumers from fraudulent businesses have posed challenges for many legitimate companies.

In order to prevent bad businesses from deceiving consumers, Facebook has launched a strict review system. Once the system detects illegal content or problems with the account, the account will be blocked, BM will be blocked, and the use of public page advertising functions will be restricted.

Aecendan helps many companies operate Facebook accounts. Unfortunately, the system detected multiple violations. After unsuccessful appeals, a large number of accounts were even permanently restricted from using advertising functions, and the company received complaints from a large number of customers.

Aiden, the account manager, is also very troubled by these accounts that are permanently restricted from advertising. The fans and traffic accumulated by these accounts are the result of hard work for a while, and the account with the most fans is close to 100,000! It is a pity to give up and build an account from scratch, but the permanent restriction of the account's advertising function also means that no new traffic will be introduced.

How SaleSmartly provides a solution

1. Connect to Facebook homepage and synchronize historical valid contacts

Bind a large number of Facebook homepages with permanently restricted advertising functions, synchronize valid historical contact groups, send messages in batches, and guide fans to your own stable private domain.

2. Configure robots to efficiently handle conversations

While human interaction remains critical for building trust and addressing complex issues, automation can handle repetitive tasks, saving time and resources. SaleSmartly now lets you build your own chatbot, build custom, automated customer journeys on SaleSmartly , and pass complex issues to human agents smoothly and seamlessly.