Whether it's closing a deal or handling inquiries, WhatsApp is the go-to platform, often holding a wealth of transactional information. However, unlike other social media apps, WhatsApp doesn't automatically back up your chats in the background due to its end-to-end encryption. If you lose your phone or encounter a malfunction, retrieving your chat history can be quite a hassle. Today, let's talk about how to back up your WhatsApp chat information and restore it if lost.
WhatsApp Chat Backup
For Android users
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Sign up for a Google account. Each account starts with 15GB of cloud storage, which you can check to see how much you've used.
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Tap on the "Settings" at the top right of WhatsApp.
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Navigate to "Chats" - "Chat backup".
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Choose "Back up to Google Drive" and link it to your Google account. This way, your WhatsApp messages will be automatically uploaded to Google Drive periodically.
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If you wish to manually back up in real time, you can hit the green "BACK UP" button above.
For iPhone users
Apple systems do not need to download other software and can be backed up directly to iCloud.
1. Find [Conversation]-[Conversation Backup] in the settings.
2. If you choose automatic backup, WhatsApp will back it up for you in real-time. You can also choose to manually press the backup button immediately.
WhatsApp Information Restoration
On Android
Sign in to the same Google account and phone number on the new device.
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Install WhatsApp and log in.
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When prompted, tap [Restore] to recover your chat history.
After selecting restore, WhatsApp will synchronize the previously backed-up information to the new device.
On iPhone
Log in with your original iCloud account and phone number.
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Install and open WhatsApp.
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Tap [Restore Chat History] when prompted.
After selecting [Restore], WhatsApp automatically syncs your backup to the new device, ensuring a seamless transition without data loss.
Note: Backup and restore only work when both devices use the same OS (Android or iOS) and the same cloud account.
Troubleshooting & Common Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| Backup fails | Weak network, permissions not granted, no space | Check network, enable permissions, free up space |
| Can't restore chats | Different phone number or account | Use the same phone number and cloud account |
| Videos missing from backup | Video backup not enabled | Enable [Include Videos] option |
| Business chats lost | Personal account used, no unified archive | Use a professional SaaS tool for central backup |
WhatsApp Export Conversation Information
1. Go to [Settings] > [Chats] > [Export Chat].
2. Select the chat you want to export.
3. Choose whether to [include] media or [not].
4. Select where to export (email, messages, or files).
5. The exported file can then be accessed at the chosen location.
Transfer WhatsApp conversation information from iPhone to Android
Only available on Samsung, Google Pixel, or devices running Android 12 or higher.
1. Find [Transfer conversation to Android] from [Conversation].
2. Find a type and lightning data cable and connect the two mobile phones respectively.
3. The following contents can be transferred:
- Account information
- Profile picture
- Personal chat
- Group chat
- Conversation record
- Media and settings
The cross-device transfer needs to meet the following conditions, which can be referenced before transferring.
Transfer WhatsApp conversation information from Android to iPhone
1. Download a [Transfer to iOS] App on your Android phone and operate according to the system.
2. After the operation is completed, install the latest version of WhatsApp on your iPhone, and then log in with the same phone.
Synchronize WhatsApp conversation information between multiple accounts
In actual operations, each employee usually has several WhatsApp accounts. However, multiple accounts mean that you will encounter the following problems:
1. Multiple accounts need to be switched frequently when operating.
2. An account may be operated by multiple people, requiring frequent login changes.
3. The company cannot efficiently view transaction records between employees and customers.
Therefore, when operating multiple WhatsApp accounts, it is necessary to use an integrated platform to aggregate these accounts and put all accounts in one system background to easily solve the above problems.
a. Open SaleSmartly and access all WhatsApp devices. (You can access your WhatsApp App account and WhatsApp API account)
b. All conversation information can be found in [Online Chat] and can be classified according to different reception staff.
During the session, we can also set [session tag] and [visitor tag] according to different customers, so that employees can distinguish the type of customer and better carry out personalized marketing.
At the same time, SaleSmartly also has an online translation function, which can translate more than 200 languages around the world according to needs, suitable for cross-border overseas enterprises in each region.
If employees are busy or temporarily unavailable, they can also set a busy/offline status in the upper right corner.
c. Follow-up can be viewed directly in [Customer].
Further Reading
Flexible Use of WhatsApp API Number: Optimize Customer Communication Process
WhatsApp Template Message Application Collection: Better Reach WhatsApp Customers
A Chart Tells You the Difference Between WhatsApp, WhatsApp Business Number and WhatsApp API
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