WhatsApp + SaleSmartly Automation: Check What Benefits You Can Get

What is "instant reply" (automatic reply) all about?

"If a mobile web page is slower than 3 seconds, 53% of users will choose to leave the site." - Google Research

As WhatsApp continues evolving into a powerful business communication tool, one of its standout features is automatic replies.

Leveraging WhatsApp's auto-reply function enables businesses to respond to customers instantly, assuring them their message has been received while reducing repetitive inquiries. This frees up time and resources for handling more complex customer needs.

WhatsApp's built-in automatic replies

WhatsApp Business offers a built-in automatic reply function, but with two key limitations. Let's explore them:

Away message

Away messages inform customers when your support team is unavailable due to being offline or busy. The system automatically sends a pre-set response when a customer reaches out during these times. You can customize the timing and recipient of these messages.

How to set it up:

1. Go to Settings > Business Tools > Away Message.

2.Enable Send Away Message.

3.Click below the email field to edit the message.

Tips: The away message only works when the mobile network is active.

Greeting message

A greeting message helps businesses make a great first impression by automatically responding to customers who message for the first time or haven't interacted in over 14 days.

How to set it up:

1. Go to More Options > Business Tools > Greeting Message.
2. Enable Greeting Messages.
3. Click below the email field to customize your message.

Limitations of WhatsApp's built-in auto-reply

While these features enhance customer engagement, they have several disadvantages of autoresponders:

• Limited customization: You can't personalize messages for different customer segments.
• Restricted timing: Away messages only work outside business hours.
• No third-party integration: Lack of automation with external software for advanced workflows.

Since built-in auto-replies are restricted to simple "Away" and "Greeting" messages, they may not be enough to retain customers or facilitate marketing strategies. To achieve higher efficiency, businesses need a third-party automation solution.

Advanced WhatsApp auto-reply with SaleSmartly

If you're looking for a more powerful automation tool for WhatsApp, SaleSmartly offers advanced automation that goes beyond basic responses.

With SaleSmartly, you can create custom automation workflows, including triggers, conditions, and actions, ensuring seamless 24/7 chatbot support.

SaleSmartly now supports both WhatsApp API and WhatsApp App, making automation more accessible than ever.

How can you use whatsapp automation?

Welcome new customers

Automatically send a greeting message when a customer starts a conversation.

Out-of-hours auto replies

Ensure customers receive immediate responses even outside business hours.

Instant customer FAQ responses

Create keyword-based automated replies to common customer questions.

Automatic customer service assignment

Distribute customer inquiries to the right support agents based on predefined rules.

Promotional messages & offers

Send automated messages about discounts and special offers, taking advantage of WhatsApp's high open rates.

How to set up whatsapp automated replies in SaleSmartly

1. Integrate your WhatsApp account

Log in to SaleSmartly and connect your WhatsApp API number or WhatsApp App number.

2. Create an automated workflow

On the Automation - Automated Process page, set up triggers (e.g., new visitors, keywords, timeouts) and define automated responses (text, image, video, audio).

3. Activate the automation

Click Save Process to link your WhatsApp number or go to Edit Automation in your WhatsApp settings to associate a specific process.

How to set up WhatsApp automated replies in SaleSmartly

1. Integrate your WhatsApp account

Log in to SaleSmartly and connect your WhatsApp API number or WhatsApp App number.

2. Create an automated workflow

On the [Automation - Automated Process]  page, set up triggers (e.g., new visitors, keywords, timeouts) and define automated responses (text, image, video, audio).

3. Triggering process

Click Save Process to directly associate the WhatsApp number to trigger it, or click [Edit Automation] in the WhatsApp number list and select the process to associate.

Automating WhatsApp automation helps improve customer engagement, boost retention, and increase conversion rates—all while saving time and reducing costs.

Why not give it a try? Sign up now for a free trial!