As the overseas version of WeChat, WhatsApp is an important bridge for daily external communication for people going abroad. Due to its own timeliness and convenience, it has gradually replaced email and become the main tool for cross-border e-commerce and foreign trade customers to communicate.
In order to better serve users, WhatsApp launched WhatsApp Web and WhatsApp PC in 2015 and 2016 respectively, allowing users to reply to messages directly through computers or tablets, rather than just on mobile phones. This feature is especially useful for businesses, because they usually work in front of computers and may miss messages on their phones. The launch of WhatsApp Web and WhatsApp PC will undoubtedly improve the communication efficiency between employees and customers.
How to log in to WhatsApp Web
1. Click on the WhatsApp web link and you will see a page with a QR code.
2. Open the WhatsApp mobile app, find the QR code logo on the settings page, click it and find [Scan QR code]
3. After the scan is successful, confirm the login. Then you can sync WhatsApp conversations on your computer.
How to log in to WhatsApp on PC
1. Go to the website to download and install the App on your computer
2. After the installation is complete, scan the QR code and log in according to the instructions above.
Differences between the web version and the desktop version
The computer version is more secure
WhatsApp desktop version is safer than using WhatsApp web version in the browser because WhatsApp uses end-to-end encryption. If you use the desktop version, third parties cannot read it, which can better protect the privacy of information.
PC version has more features
Although WhatsApp Web provides many conveniences for users, it has some functional limitations. For example, users cannot create new groups, change group information, or send WhatsApp status updates on the Web version. Video calls and voice calls are also currently unavailable. In addition, if the phone is not connected to the Internet, the Web version will not be able to receive or send messages.
The web version supports multiple device logins
Starting from November 2021, WhatsApp Business Web supports multi-person use and can connect up to 4 devices (limited to 1 mobile phone). This is more important for businesses, especially for those who need multiple customer service staff.
How to fix WhatsApp message syncing issues
Although the WhatsApp web version can be logged in by 4 devices, it is easy to reply to customers at the same time due to device permission issues. In addition, 4 devices often cannot meet the needs of users. A WhatsApp Business account may require more than a dozen or even dozens of employees to maintain. At this time, we can use SaleSmartly to manage WhatsApp messages. The access method is very simple. Select the IP address of the account and scan the code to connect.
In addition, SaleSmartly can also link to the WhatsApp API number, provide self-service number purchase/registration or third-party access, and manage all WhatsApp information in one system.
automatic response
SaleSmartly system can realize automatic reply by editing AI corpus, after inputting questions and corresponding answers. Whenever a customer asks a corresponding question, SaleSmartly can automatically reply to the customer directly on WhatsApp, reducing the burden of manual customer service.
In addition, you can also set up corresponding automated processes to realize operations such as leaving information, evaluating, sending messages, sending emails, and assigning customer service.
Bulk messaging
SaleSmartly allows you to send group messages through WhatsApp APP and WhatsApp API. The group message method is very simple. You just need to select the audience and edit the content. It supports multiple forms such as text, pictures, attachments, etc. You can also set the frequency of sending messages yourself to avoid the risk of being blocked due to frequent message sending.
Real-time translation
When dealing with overseas customers, it is easy to have language barriers. SaleSmartly has built-in translation software that can automatically translate different languages during conversations, allowing both parties to communicate without barriers.
WhatsApp Web and Desktop Shortcuts
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Ctrl + N: Create a new chat
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Ctrl + Shift + ]: Chat with the next contact
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Ctrl + Shift + [: Chat with the previous contact
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Ctrl + Shift + M: Mute/unmute chat
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Ctrl + Backspace: Delete the selected chat
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Ctrl + Shift + U: Mark chat as read
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Ctrl + Shift + N: Create a new group
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Ctrl + E: Search for contacts
