WhatsApp API 是專為中大型企業設定的 WhatsApp APP 頁面，API號碼並不像 WhatsApp 個人號和企業號一樣可以直接從 App Store 或 Google Play 下載，而是需要對接官方來連接API。
雖然申請 WhatsApp API 號碼的程式和手續比較複雜，但這個操作對於企業來說還是很必要的，官方的 WhatsApp API 號能夠在進行企業行銷活動的時候提供更穩定的服務。 WhatsApp API 號碼的識別是旁邊會有一個綠色的√。這個「綠色的√」代表著是官方認證的商業帳戶，大幅增加帳號的可信度，在進行行銷的時候，這個認證有助於企業取得顧客的信任度。但這並不代表 WhatsApp API號就可以無限制地進行商業活動，今天就來聊聊哪些行為容易導致 WhatsApp API號被封，且企業該如何進行解封呢？
WhatsApp API號被封的原因：
過多的推廣訊息
如果發送太多或太明顯的推廣訊息很容易被WhatsApp的官方封鎖帳號，因為過度的推廣訊息會影響其他用戶的體驗和滿意度。
向過多陌生人發生垃圾訊息
當帳號向太多非聯絡人（即陌生人）發起對話或發送垃圾訊息，也是違反了WhatsApp的社群準則，很容易被 WhatsApp 官方查封。
使用非官方的 API號
在非官方或第三方的管道取得或開通 API號，沒有經過Meta的審核和認證的話也是很容易會導致帳號被封鎖。
觸碰到 WhatsApp 限量的產業
涉及到某些不允許或限制的行業或領域，具體如下：
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火器
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酒精和菸草
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藥物，無論是處方藥、娛樂藥物或其他藥物
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醫療保健品
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瀕危物種（野生動植物）
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活體非瀕危動物，不包括牲畜
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危險品和材料
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真實、虛擬或虛假貨幣，包括ICO 和二元期權
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身體部位或體液
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我們確定的商業模式、商品、物品或服務可能具有或具有欺詐性、誤導性、攻擊性或欺騙性，或可能具有或正在剝削性、不適當或對目標群體施加不當壓力
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真錢賭博
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成人用品及服務
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交友服務
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多層次傳銷
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發薪日貸款、預支薪水、P2P 借貸、債務催收和保釋金
如何解封 WhatsApp API號
1.開啟 Facebook 的商業帳號後台，登入帳號資訊之後，找到右下角 View my accounts 這個按鈕。
2.找到 Business accounts 並點擊進去，這個就是你的 WhatsApp API號碼。 （上面的是 WhatsApp 的個人帳號，不要點擊錯）
3.找到最下方的帳號訊息，被封的帳號會顯示 Account disabled，我們再點選這個帳號。
4.然後找到右邊藍色的 Request review 並點選。
5.最後就進到了申訴的頁面，我們可以根據 WhatsApp 每個API號帳號被封鎖的不同理由進行申訴。接著就是提交然後等待申訴結果。
WhatsApp API號申訴範本（僅供參考）
溫馨提醒：此範本僅供參考，具體內容還是需要根據封號的實際情況進行一些修改。
1.Dear WhatsApp Team,
I'm [your name] and I've had my account banned while using WhatsApp. I am very sorry to receive this news because I rely a lot on WhatsApp for communication and work.
I would like to request that my ban be lifted because I have not done anything against WhatsApp rules. I believe this is a misunderstanding, so I ask you to help me recover my account.
I provide the following information to help you understand:
● My account is [your account name], which I have been using for a long time and have not violated any WhatsApp rules.
● My mobile number is [your mobile number] and I don't have any violations when I use WhatsApp.
● I didn't send spam, false information, or anything else that violated the rules on WhatsApp.
● I have a lot of respect for the rules and terms of WhatsApp and I promise that I will continue to abide by them.
Please process my appeal as soon as possible, I desperately need my account reinstated. Thank you for your time and attention.
Best regards,
[Your Name]
親愛的 WhatsApp 團隊：
我是[你的名字]，我在使用 WhatsApp 時被封鎖了帳號[你的帳號名稱]。我非常遺憾地收到這個訊息，因為我非常依賴 WhatsApp 進行通訊和工作。
我想請求解除我的封鎖，因為我沒有做任何違反 WhatsApp 規定的事情。我相信這是一個誤解，因此我請求您幫助我恢復我的帳號。
我提供以下資訊以幫助您了解情況：
-
我的帳號是[你的帳號名稱]，我已經使用了很長時間，並且沒有違反任何 WhatsApp 規定。
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我的手機號碼是[你的手機號碼]，我使用 WhatsApp 時沒有任何違規行為。
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我沒有在 WhatsApp 上發送垃圾郵件、假訊息或其他任何違反規定的內容。
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我非常尊重 WhatsApp 的規定和條款，我保證我會繼續遵守它們。
請盡快處理我的申訴，我非常需要恢復我的帳號。謝謝您的時間和關注。
最好的祝福，
[你的名字]
2.Hello!
My Whatsapp account was suddenly deactivated without any warning. This is a common communication tool we use at work and is very important to us. Please restore it. If the operation is improper or violates the rules, please tell me directly and I will strictly abide by it in the future.
thank you very much!
I wish you success in your work！
您好！
我的 Whatsapp 帳號突然被停用，沒有任何提示。這是我們工作上常用的溝通工具，對我們來說非常重要。請恢復它。如果操作不當違反規則，請直接告訴我，我以後會嚴格遵守。
謝謝！
祝你工作順利！
總結
目前在國內經營 WhatsApp 帳號還是比較麻煩的，無論是個人號碼、商業號碼或API號碼都很容易被封鎖。所以一開始最好去找中國香港的資訊來註冊，可以有效減輕被封鎖的風險。如果後續真的被封號了也不需要害怕，只要沒有違反規範，發送申訴郵件之後官方也會去處理的。
延伸閲讀
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