SaleSmartly Service Agreement

Update date: October 10, 2025

Welcome to SaleSmartly products and services. This Service Agreement applies to all products and services provided by SaleSmartly Service Provider (“We”, “Us”or “Our”) through websites, software clients, and any new formats emerging with technological advancements. Please read this Agreement carefully and ensure that you fully understand its terms, especially those clauses which exclude or limit our liability. You should decide whether to accept the Agreement based on such understanding.

Provisions that exclude or limit liability may be highlighted in bold to draw your attention. Unless and until you have read and accepted all the terms of this Agreement, you must not download, install, or use this software and related services. By clicking “Agree,” or by downloading, installing, accessing, or otherwise using this software and related services, you are deemed to have read and agreed to be bound by this Agreement.

You legally agree that these terms hereunder are binding rules ("Terms"). You also agree that our privacy policy, cookie policy, payment verification policy, refund agreement, automatic renewal agreement and other policies announced by SaleSmartly from time to time constitute part of this agreement. We may change these terms from time to time. If we do so, we will notify you of any significant changes by posting on the website or sending you an email. If you continue to use the  SaleSmartly software and services after the changes, it means that you accept the new terms. We reserve any and all rights not expressly granted in this Agreement, including but not limited to any and all rights in the SaleSmartly system.

Violation of any of the following terms will result in termination of your account. You agree to use the SaleSmartly Software at your own risk.

If you have signed an agreement with us related to this service before or after signing and accepting this Agreement (hereinafter referred to as the "offline agreement") and the offline agreement is still valid, if there is a conflict between the offline agreement and the provisions of this agreement, the provisions of the offline agreement shall prevail; if the offline agreement does not involve any content, the provisions of this agreement shall prevail.

1. Account Terms

You must be at least 18 years of age to register for a SaleSmartly account, or you must be old enough to enter into a binding contract at your location. If you are under 18 years of age, you may not use the SaleSmartly software without the consent of a parent or guardian.

You will need to register to use SaleSmartly, select an account name and set a password. Your information will be collected and disclosed in accordance with applicable data protection laws and our Privacy Policy. All users are required to provide true and accurate information when registering for our site or services, and please do not use invalid or other people's emails, as this will reduce the security of your account.

We reserve the right to verify all user information and to reject any user. You are responsible for all activity in your account and for maintaining the confidentiality of your password. Except for administrators with proper privileges, you shall not use or control another user's account. You shall be held liable for any consequences arising from violations of this provision. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. SaleSmartly is not responsible for any damages caused to you by someone else using your password or account with or without your knowledge. If you discover that someone has used your account without your permission, it should then be reported to support@SaleSmartly.com

You may not use the Salesmartly Software and Service for any illegal or unauthorized purpose. You may not use the Software in a manner that violates any applicable laws of your jurisdiction and its legal provisions.

You agree that SaleSmartly may send you advertising, promotional or publicity information (including commercial and non-commercial information) by itself or through third-party advertisers in the process of providing services through various means such as SMS, email or electronic messages. If you no longer wish to receive such information, you have the right to unsubscribe by contacting our official customer service or emailing support@salesmartly.com. You expressly acknowledge that you shall exercise prudent judgment regarding the authenticity and reliability of any advertising information presented within the services. Unless otherwise expressly provided by law, you shall bear full responsibility for any transactions or interactions conducted based on such advertising information.

2. Prohibited Actions

You shall comply with the provisions of any applicable laws and regulations and shall not use SaleSmartly's services and accounts to commit acts including, but not limited to, the following, or to facilitate the following acts.

(1) endangering national security, divulging state secrets, subverting state power, undermining national unity, or harming national honor and interests

(2) Promoting evil cults and feudal superstitions

(3) spreading rumors, disturbing social order and destabilizing society

(4) Disseminating obscenity, pornography, gambling, violence, murder, terror, harassment, vulgarity or abetting crime

(5) Insulting or defaming others and infringing on their legitimate rights and interests

(6) infringement of others' intellectual property rights, trade secrets and other legitimate rights

(7) falsifying facts or concealing the truth in order to mislead or deceive others

(8) The implementation of illegal Internet activities such as gambling and gambling games

(9) Do not take any measures that will impose an unreasonable burden on our infrastructure or third-party providers;

(10) Any other acts that endanger the security, integrity, or proper functioning of computer information networks;

 Any other acts that are contrary to public order and morality, violate applicable laws and regulations, or infringe upon the lawful rights and interests of any third parties.

You agree and warrant that not to use any type of software or device, whether manual or automated, to “scrape” or “crawl” any part of SaleSmartly. You further agree not to decompile, disassemble, or reverse engineer any content of SaleSmartly, nor to engage in any malicious attacks, introduce harmful components, or otherwise endanger SaleSmartly or the rights and interests of SaleSmartly’s users.

2.3. You may only use SaleSmartly to manage accounts that are legally registered and fully authorized for use by yourselves or your organization. You are strictly prohibited from adding or operating third-party accounts, or engaging in any activities that violate the rules and policies of third-party platforms.

If your actions (including but not limited to adding unauthorized accounts, non-compliant use of accounts, or violations of third-party platform rules) result in penalties, restrictions, suspension, or termination of accounts by a third-party platform, and/or cause any financial or reputational loss to SaleSmartly, you shall bear all related responsibilities, consequences, and losses independently. SaleSmartly shall not be held liable and reserves the right to pursue legal action against you.

You understand and agree that if you engage in any prohibited conduct under this Agreement, use the SaleSmartly software or services for any unlawful or unauthorized purpose, or otherwise breach this Agreement, SaleSmartly may, at its reasonable discretion, impose penalties and take one or more of the following measures:

(1) Issue a warning;

(2) Temporarily or permanently restrict your access to certain or all features or services;

(3) Suspend or terminate your account and access to the services;

(4) Remove any infringing content or data;

(5) Report your unlawful or unauthorized conduct to relevant regulatory authorities, law enforcement agencies, or third-party platforms;

(6) Hold you liable for breach of contract;

(7) Require you to indemnify and compensate us for all losses, including but not limited to: direct economic losses; compensation, damages, or settlement amounts paid to third parties; administrative fines; criminal penalties; as well as reasonable costs incurred in defending or enforcing our rights, such as arbitration fees, litigation fees, attorney’s fees, travel expenses, investigation and evidence collection costs, preservation fees, and preservation guarantee or insurance premiums.

You shall bear all legal liabilities arising therefrom solely on your own.

You understand and agree that you shall be solely responsible for any claims, demands or losses asserted by a third party as a result of or arising out of your violation of the provisions of this Agreement or the relevant Terms of Service, and that you shall also be liable for any losses suffered by SaleSmartly as a result. If SaleSmartly has first assumed the relevant liability as a result of a valid judgment, award, etc., SaleSmartly shall be entitled to recover the full amount from you.

3. Fee Terms

3.1 Pricing and Payment

Please refer to our Payment Policy for information on the pricing and current offers for all our services. Certain features of SaleSmartly are free to use, while others are available only on a paid basis. By agreeing to our Payment Policy and subscribing to specific features, you agree to pay the applicable fees for those features. All service fees (including but not limited to monthly subscription fees for the software) are subject to change. Any pricing changes will be posted on https://www.salesmartly.com/pricing/ or announced within the software. We reserve the right to modify or discontinue the Service (or any part thereof) at any time, with or without notice. SaleSmartly shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

3.2 Trial Subscriptions

We may offer a free trial subscription of SaleSmartly to each newly registered user, enabling access to selected premium features for a limited time as specified in the applicable promotion at the time of your selection.

By opting into a free trial subscription, you agree that upon the expiration of the trial period, your subscription will automatically convert to a paid version of the applicable plan, and the applicable fee will be automatically charged to your payment account.

You agree that we reserve the right to modify or terminate any free trial offer, restrict access during the trial period, or limit a user’s ability to activate multiple concurrent trial subscriptions, in each case without prior notice or any liability.

3.3 Paid Subscriptions and Auto-Renewal

You may opt to subscribe to SaleSmartly’s premium features for a fee and agree to enable auto-renewal of such subscriptions. You hereby authorize us to automatically charge the applicable renewal fee to your payment account before the current subscription period expires, unless you cancel the subscription prior to renewal. To cancel, you must follow the procedures outlined in the Auto-Renewal Agreement before the current subscription cycle ends.

You agree that we reserve the right to adjust subscription prices at any time due to changes in business strategy or other reasons, and will notify users of the new pricing standards via an official announcement on our website at https://www.salesmartly.com/pricing/. If you do not agree with the new pricing, you may cancel the auto-renewal in accordance with the Auto-Renewal Agreement before the new price takes effect. Unless otherwise specified, the auto-renewal price will not exceed the price of the previous subscription cycle (excluding promotional discounts).

4. Refund Policy

SaleSmartly offers prepaid subscription plans. We do not offer refunds for any paid services. All payments are final and non-refundable. This includes, but is not limited to, partial-month usage, service upgrades or downgrades, and unused periods for active accounts. Please pay particular attention to the following terms:

(1) In accordance with applicable laws and regulations, you acknowledge and agree that SaleSmartly provides computer software systems and cloud-based services. By accessing SaleSmartly’s backend interface and purchasing its digital services, you accept that all purchases are final and non-refundable.

(2) You should fully understand the features and application scenarios of SaleSmartly prior to making any purchase. To support this, our official website and Help Center provide comprehensive, detailed, and clearly structured usage guides and onboarding materials to assist you in understanding our services before purchase.

(3) You have the right to choose the specific content and quantity of SaleSmartly services based on your needs. Upon purchase—whether online, offline, or through other confirmed means—you will gain access to the corresponding SaleSmartly services. SaleSmartly will deliver the services in accordance with your selected scope and volume.

(4) You are responsible for reviewing the service content and selecting the services that match your needs with due care. The specific services and fees are subject to the latest official information released by SaleSmartly. We may revise our service fees and pricing models at our sole discretion as necessary.

(5) If you have any concerns or disputes regarding an order, please contact our online customer service or email us at support@salesmartly.com for assistance.

5. Terms and Termination

This Agreement will commence upon your acceptance of these Terms of Use and will remain in effect indefinitely until terminated by either party. SaleSmartly reserves the right to suspend or terminate your account at any time as provided herein or as required by law, and such termination of service will result in the deactivation or deletion of your account or your access to it, and the forfeiture and abandonment of all content in it. SaleSmartly reserves the right to refuse service to anyone at any time.

We may, in our sole discretion, modify, limit, suspend or terminate your access to or use of our Services at any time, particularly if you violate the terms of the Agreement or the law or cause injury, risk or possible legal exposure to us, our users or others. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply stop using the Service.

We may also, in our sole discretion, partially restrict your use of the Services. In particular, this includes our right to prohibit you from accessing our technical support, especially if you misuse our support.

6.  Intellectual Property Rights

All content, design, text, graphics, images, logos, buttons, icons, interfaces, audio and video, and all permutations of the foregoing in the SaleSmartly software or products are the exclusive property of SaleSmartly or its respective content providers and are protected by applicable copyright laws. The Software and all software used on the Site is the property of SaleSmartly or its respective software suppliers and is protected by applicable copyright laws and other relevant laws and treaties. Users of the Software may not send/upload any content to the Site that infringes the copyright or other intellectual property rights of others.

All trademarks, service marks and trade names (collectively, the "Marks") used in connection with SaleSmartly's software or products are the exclusive property of SaleSmartly. Such Marks may not be used in connection with any product or service that is not SaleSmartly's, or any other product or service that causes confusion among consumers or in any manner that disparages or discredits SaleSmartly.

You shall not transmit or upload to this website/SaleSmartly’s system any content that infringes upon the copyright or other intellectual property rights of others, nor use SaleSmartly’s products or services to distribute any such infringing content. Otherwise, you shall bear all legal liabilities arising therefrom, and we shall be entitled to take actions in accordance with Clause 2.3 of this Agreement.

7. Confidentiality and Feedback

We value the protection of your privacy. The SaleSmartly Privacy Policy has been published accordingly; please review the Privacy Policy to understand how we handle your personal information and privacy. All information we collect is subject to our Privacy Policy. By using the website or services, you agree to all actions we take with respect to your information in accordance with the Privacy Policy.

You agree to keep SaleSmartly’s confidential information strictly confidential. You shall not use such confidential information for any purpose other than the performance of this Agreement, nor disclose any SaleSmartly confidential information that you become aware of to any third party.

To the extent that you provide us with any suggestions, information, ideas, or feedback regarding any SaleSmartly software or services (collectively, “Feedback”), including but not limited to reports or documentation of any errors identified during your use of the software or related services, such Feedback shall be owned exclusively by us. You agree to assign to SaleSmartly, on a worldwide basis, all rights in the Feedback (including, without limitation, ownership, title, and intellectual property rights) and to assist us in perfecting and enforcing such rights.

8. Disclaimer

We recommend that you back up your data frequently. You should always be responsible for mitigating damages. SaleSmartly is not fault tolerant and is not designed or intended for use in any hazardous environment where security performance or operation is required. SaleSmartly does not warrant that the site or product containing the services will be error-free or uninterrupted, or that the site or services or servers will be free from any harmful components. saleSmartly makes no representations or warranties that the services provided are accurate, complete or useful. SaleSmartly does not warrant that your use of the Site or the Services will be lawful in any particular jurisdiction, and we specifically disclaim any such warranties.All users who use, test, or evaluate SaleSmartly shall do so at their own risk with respect to the quality and performance of SaleSmartly. We shall not be liable for any form of damages, including but not limited to direct or indirect damages arising from the use, operation, or delivery of SaleSmartly, even if SaleSmartly has been advised of the possibility of such damages.

We will not intervene in any disputes between users, or between users and any third party, arising from the use of the Services. When you use or purchase third-party services or products, you agree not to hold us liable for any claims or demands (whether known or unknown, suspected or unsuspected, disclosed or undisclosed) arising from or in connection with such disputes or services. You assume full responsibility for any consequences incurred from your use of the SaleSmartly Website or Services, and you shall be solely liable for any damages or losses caused to any party as a result of your actions.

Anyone using, testing or evaluating SaleSmartly assumes the entire risk for the quality and performance of SaleSmartly. We shall not be liable for any damages of any kind, including, without limitation, direct or indirect damages arising out of the use, performance or delivery of SaleSmartly, even if SaleSmartly has been advised of the existence or possibility of such damages.

Certain countries or regions do not allow the limitation or exclusion of liability for incidental or consequential damages; therefore, the above limitation or exclusion may not apply to you. In no event shall our total aggregate liability exceed the amount of fees actually paid by you for SaleSmartly during the preceding twelve (12) months. The disclaimers and limitations of liability set forth herein shall apply regardless of whether you use, evaluate, or test SaleSmartly.

9.  Third Party Services

Our services may include links to websites, applications, content, products, or services operated by third parties that are not affiliated with us (collectively, “Third-Party Websites”). These links are provided for your convenience only. The inclusion of any link does not constitute or imply any endorsement by us. We make no representations or warranties regarding any Third-Party Websites, and we disclaim all responsibility and liability for your access to or use of such Third-Party Websites, including any content, products, services, or practices available thereon. Your use of Third-Party Websites is solely at your own risk.

You are responsible for assessing the authenticity, legality, and validity of any third-party websites and the content, products, or services they provide. You acknowledge and agree that we act only as a neutral technical service provider. We do not control third-party websites or their content, nor do we have the authority to investigate, monitor, or verify their accuracy, completeness, or compliance with applicable laws and regulations. We will not be liable for any damage caused by, or resulting from, your use of or reliance on the Third Party Sites or any information or materials contained therein. Your access to and use of third party websites is at your own risk. It is your responsibility to review the terms and conditions and privacy policy of each website you visit.

10. ​ Governing Law and Dispute Resolution​​

This agreement and any disputes, controversies, or claims arising out of or in connection with this agreement, its subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any such disputes shall be resolved through friendly negotiations. If negotiations fail, the dispute shall be submitted to the Singapore International Arbitration Centre ("SIAC") for arbitration in accordance with its rules in effect at the time. The place of arbitration shall be Singapore, and the proceedings shall be conducted in English. The tribunal shall consist of ​​one (1) arbitrator. The arbitral award shall be final and binding on both parties.

You agrees and confirms that any arbitration or litigation shall not be conducted on a class, representative, or group basis (including arbitration conducted by private attorneys on behalf of others), even if one or more of the claims subject to arbitration or litigation could have been (or were previously) raised in a class, representative, or group action in court.

11. ​Termination and Breach of Contract​​

You shall use the SaleSmartly product within the authorized scope of this software, respect the product and its intellectual property rights, usage norms, and related content. Compliance with this agreement is a prerequisite for using the product. In the event of a serious violation, we may terminate this agreement with you.

If you violate the usage requirements, terms, agreements, notices, or other content related to the product and SaleSmartly, resulting in the termination of services and your inability to use the product normally, we reserve the right to terminate this agreement with you.

If you make any form of commitment to us for the purpose of maintaining platform order and protecting consumer rights, and we confirm that you have violated such commitment, we may restrict your rights to use the product in accordance with the commitment or this agreement, including suspending or terminating this agreement.

If you violate this agreement or any other agreement entered into with us, we may restrict your rights, including suspending or terminating part or all of the services provided to you, and publicly disclosing your breach of contract on SaleSmartly’s official platform in accordance with applicable law.

Upon termination of this agreement, you shall cease all use of the product and delete all copies of this SaleSmartly software.

If you violate the terms of this agreement and cause losses to us or other users, you shall bear full liability for compensation. If we assume such liability, you agree to compensate us for related expenses and losses.

If you violate this agreement, other documents under this agreement, or any laws or regulations, causing losses to us, you shall compensate us for such losses, including but not limited to direct losses, indirect losses, and legal fees (attorney’s fees, litigation costs, preservation fees, appraisal fees, etc.).

If your violation infringes upon the rights of a third party, resulting in claims, litigation, or administrative liability against us, you agree to unconditionally assume responsibility and hold SaleSmartly harmless. If such actions cause losses to SaleSmartly, you shall compensate us for such losses, including but not limited to legal fees (attorney’s fees, litigation costs, preservation fees, appraisal fees, etc.), reputational damage, and compensation paid by us to third parties.

12.  Supplementary Provisions​​

SaleSmartly reserves the right to change the entity providing the software or services to you at any time based on changes in relevant laws and regulations, company operations, or business strategies. SaleSmartly may also modify this agreement accordingly. After any modifications, we will notify you by posting on the official website or sending an email. Your continued use of the SaleSmartly software and services after such modifications constitutes your acceptance of the revised terms. In the event of any dispute, the revised agreement shall prevail. If you do not agree with the modified agreement, you must immediately cease using the software and services. Continued use constitutes acceptance of the changes.

You must promptly notify SaleSmartly of any changes to important information such as your account details, communication address, or phone number. You shall bear all losses resulting from failure to provide timely notification.

If any provision of this agreement is deemed wholly or partially invalid or unenforceable for any reason, the validity of the remaining provisions shall not be affected.

13. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose your personal data.

14. Contacts

If you have any questions regarding this Agreement, please feel free to contact SaleSmartly for clarification via our Customer Support team at support@salesmartly.com, or through our official online customer service.